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Terms and Conditions

Terms and Conditions

  • Disclaimer
      1. The content of this website is general and is provided for information purposes only. 
      2. The material on this website is not and should not be regarded as advice, including legal or medical advice. 
      3. To the fullest extent permitted by law, Dundies Pty Ltd does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Dundies Pty Ltd does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. 
      4. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.
      5. In addition, to the fullest extent permitted by law, Dundies Pty Ltd does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Dundies Pty Ltd accepts no liability arising from your access to this website.

  • Liability 
      1. Subject to the provisions of consumer protection legislation that cannot be excluded, Dundies Pty Ltd accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. 
      2. To the fullest extent permitted by law, Dundies Pty Ltd will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Dundies Pty Ltd limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

  • Intellectual Property Rights
      1. All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Dundies Pty Ltd or its content suppliers and protected by Australian and international copyright laws. 

  • Third Party Websites
      1. Dundies may include links on this website to websites owned by other parties. Dundies is not in any way responsible for the material contained on these sites, nor is Dundies responsible for the availability of these sites. 
      2. Dundies does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Dundies responsible for any damage, offence or loss caused as the result of visiting these websites.
      3. Dundies recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

  • Shipping and Returns
  • If you purchase any products via this website, you must agree to Dundies’s Shipping and Returns Policy. 
  • Pricing
      1. All prices are in Australian dollars and is inclusive of GST. Prices are subject to change without notice. 
      2. The order amount must be paid in full at the time of submitting the order via the Dundies website. Payments are accepted on Visa, Mastercard, American Express, Paypal and Afterpay. 

  • Orders
      1. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Dundies Pty Ltd reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account or the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.
      2. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

  • Shipping
      1. All orders are dispatched within 5 business days of funds being received. We always have a large range of nappies in stock ready for immediate dispatch however some nappies are made to order, so please contact us if you need a rush on your order. We are more than happy to accommodate.
      2. Free Shipping is available Australia wide on orders over $250.00. A flat rate of $10.00 is applicable for standard orders and $15.00 for express. 
      3. International shipping starts at AUD $20.00 for standard and options are available at checkout.
      4. Dundies does not take responsibility for delivery delays due to customs, third party services or unforeseen stoppages in postal services. We recommend contacting the postal service with your tracking number directly for the fastest reply.
        1. Orders within Australia are expected to take 1-2 business days (express) and 5 business days (standard).
        2. Orders to New Zealand are expected to take 5 business days.
        3. Orders to USA are expected to take 7 business days.
        4. Orders to Canada are expected to take 6+ business days.
        5. Orders to UK are expected to take 6+ business days.
        6. Orders to Europe are expected to take 6-10 business days.
      5. Wholesale customers have the option of using their own freight forwarding company or Dundies can arrange the freight with applicable charges.
      6. It is the customers responsibility to select the Free Shipping checkbox at the checkout if the minimum spend is reached.
      7. It is the customers responsibility to ensure their delivery details and product order are correct upon checkout.
      8. If a delivery is “Returned to Sender” due to the customer providing an incorrect delivery address or failure to collect the parcel from a designated post office or outlet due to a card being left at the delivery address, the order will incur a “Return to Sender” fee and we cannot refund original shipping charges.
      9. Some countries may charge an entry tax for you to accept your product, this is the recipient's responsibility and Dundies are not held responsible for these costs.

  • Returns
      1. In accordance withACCC consumer rights, Dundies will meet all consumer rights guarantees and provide a repair, replacement or refund under the Australian Consumer Law. Dundies do not accept returns and refunds for change of mind. In exceptional circumstances, please contact us to discuss your requirements. 
      2. All exchanges must:
        1. Be submitted through theDundies Exchange Centre 
        2. Include a completed Returns Form - this is located on the back of the tri fold brochure you received with your order.   
        3. Be in original condition (no marks/stains/rips/smells/fur) unwashed and unused.
        4. Items returned need to be in original packaging - including having all tags and inside the mesh laundry bags they are sent in. 
        5. Please check nappies carefully for discharge, blood or urine before returning them. We cannot exchange or refund nappies with bodily fluids for hygiene reasons. 
        6. Refunds cannot be approved for nappies that have been used or custom sized nappies.
        7.  30 day exchange window 
      3. FAULTY GOODS - We will always offer to replace faulty goods at no expense to you, the customer. We will honour a refund less a 15% restocking fee on the price paid for the product if your Dundies order is faulty and you wish to not exchange your items or opt for store credit. If your Dundies are faulty, we will cover the cost of return freight and replacement. Returns for faulty goods need to be processed within 30 days of you receiving your order. 
      4. Exchanges for Incorrect Size:
        1. Please complete the form in theDundies Exchange Centre.  When we receive your returned nappy in original condition, we issue a store credit. We do this in order to correctly manage our stock levels. You will then be able to use this store credit to purchase a new nappy in the correct size. If you are unsure on what size nappy you require, please head to theSize Support Centre
      5. Received the Wrong Items:
        1. We are all human and sometimes we can accidentally put the wrong items into your parcel. We’re sorry! Please contact us at theDundies Exchange Centre to discuss the returns process before returning to us. We will happily cover all shipping costs if we made a mistake.

  • Security
      1. Dundies’s credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Dundies offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
      2. Although Dundies engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.
      3. You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

  • Privacy Policy
  • Mobile Terms of Service


    Dundies Pty Ltd

    Last updated: May 22, 2022

    • The Dundies Pty Ltd mobile message service (the "Service") is operated by Dundies Pty Ltd (“Dundies Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.By consenting to Dundies Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dundies Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dundies Pty Ltd. Your participation in this program is completely voluntary.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.You may opt-out of the Service at any time. Text the single keyword command STOP to Dundies or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dundies Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.For Service support or assistance, text HELP to Dundies or email may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
      1. At Dundies, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our Privacy Policy for details of how we collect, store and use your personal information.

  • Force Majeure
      1. If Dundies is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, Dundies will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

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